Oct 15, 2006

Railway booking

Had to sit for about an hour to cancel a ticket. Jayanagar booking office had my favourite 'multiple servers single queue' model. No stress of always finding the other queue moving faster and a truly first come first served model. They have chairs to sit and you keep shifting which seemed ungainly initially, but left me thoroughly appreciative by the end of the hour. I couldnt understand the logic behind the pooh bear and mickey mouse stickers adorning the walls. Even some plain vanilla print-outs about the Indian Railway, some impressive numbers and factoids would have been better.

"No chance", was the repeated answer the booking clerk gave to a lady who started off with the 20th and kept going up to the 25th for the date of journey. It is a bit surprising that we made a muddle of something so busy and were running the risk of bankruptcy. I hope Lalu turns his attention next to the horrible Railway stations. If he fixes that, he could definitely give a run for the low cost air carriers' money.

October 15, 2006